The trouble with students

Another topic of discussion at The University of Iowa SLIS Journal Club, and the main purpose for our meeting, was Patience L. Simmonds and Syed Saad Andaleeb's article "Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics" Library Trends 49:4 (2001).
One of the findings of the article was that users tend to not be able to use library services, even after they had attended an information literacy session with a librarian. Shawn and Courtney pointed out that perhaps the problem isn't the users, that maybe it's the library's problem. There is a lot of blame placed on each generation that they just don't work hard enough or (insert something here) enough.
Libraries too often try and force their users into interacting with terribly designed web sites. No amount of instruction, by even the best instructors, can overcome bad web site design. One problem with library web sites is when they are designed for librarians and not for the user. The 'librarian knows best' mentality is a major problem. Too many studies/librarians/professors are quick to blame the users and do not take the time to consider that maybe, just maybe, there is a problem with the system itself.